FAQ's
Metal, Design & Ordering
Does your jewelry come with a metal authenticity stamp?
Yes, all jewelry comes with metal authenticity stamps. Once your jewelry is ready to ship at our manufacturing unit after that we will send it to the International hallmarking laboratory they will check the metal authenticity & stamp on it.
Your jewelry set in solid gold?
Yes, all our Jewelry is make in Solid 10KT, 14KT or 18KT Gold. The color of the gold can be chosen from White, Yellow or Rose.
Do you offer custom design?
Yes, we do. You have to share your dream jewelry images with us and we will create it for you.
How does custom order work?
We will be pleased to receive the customized and personalized order. We have a simple procedure for customized orders, the steps are as below...
- Start a conversation with one of our jewelry designers about your customized design. They will help you in the designing process of your jewelry also if you have a specific design in your mind send us a picture.
- We will create CAD (Computer Design) of your jewelry and send it to you for confirmation. If you need any changes you can let us know we will do changes according to your requirements.
- Once the CAD is approved from your side. We will Cut & Polish your Moissanite Diamond and start the jewelry manufacturing process.
- When your jewelry is ready to ship, we will share the Images & Videos of your jewelry and then ship it with an international courier company.
Do you offer engraving?
Yes, we offer engrave service on our all precious fine jewelry. After engrave we request to double-check on engraving and ask for the images of engraving before we ship it out to you.
Do you make men's jewelry?
Yes, We do make men's jewelry on a customized order basis.
Rush order service available?
Yes, we offer rush order service so that you will get your jewelry before the best moment of your life. We do not charge any extra money for rush orders, but please contact us to get exact manufacturing timing here.
Do you offer payment plans?
Yes, we offer payment plans. You can make your payment in 3 different part of your total amount.
Moissanite
What is a moissanite diamond? is it real?
A moissanite diamond does not exist. Despite having a similar appearance to a diamond, a moissanite is a real, beautiful gemstone all its own. First discovered in a meteor crater by Henry Moissan in 1893, moissanite is now produced in labs, making this gem both affordable and ethical. Moissanite stones are bright and eye-catching, with a high clarity grade, colourless beauty and sparkling fire. With a hardness rating of 9.25-9.5, moissanite is incredibly durable and is guaranteed to outlast a lifetime of daily wear. Available in a variety of sizes and shapes, moissanite provides buyers with more freedom for custom designs and can be purchased for the fraction of the price of a diamond of the same size and quality. Read more
Is moissanite worth buying?
Moissanite is a brilliant choice for those seeking an alternative to a lab diamond engagement ring. It offers the same level of clarity and is graded by Australia-based Radiant Beauty to ensure top quality, just like our lab grown diamond collections
Can moissanite pass diamond tester?
Yes. Due to its similar properties to diamonds (both lab grown and mined or natural diamond rings), moissanite can pass a diamond tester. However, our specialised equipment can distinguish between moissanite and diamonds, ensuring you know exactly what you're purchasing.
Is moissanite the best fake diamond?
Moissanite is not a fake diamond but a gemstone that offers stunning lab grown beauty. It's perfect for those looking for the same level of sparkle and clarity found in diamonds, but at a more accessible price point.
Do moissanite rings look fake?
No, moissanite rings are crafted to exhibit a sparkle that, to the naked eye, is akin to that of diamonds. They offer timeless beauty and are an aesthetically identical choice for those who admire the appearance of mined diamonds.
Can you scratch moissanite?
No, you can't scratch moissanite. As it is one of the most durable substances on earth, moissanite is highly resistant to scratching or breaking. With a hardness rating of 9.25 – 9.5, moissanite is harder than all other gemstones besides diamonds, and can only be scratched by a diamond or another moissanite stone – which is unlikely to occur!
Can moissanite pass diamond tester?
Yes. Due to its similar properties to diamonds (both lab grown and mined or natural diamond rings), moissanite can pass a diamond tester. However, our specialised equipment can distinguish between moissanite and diamonds, ensuring you know exactly what you're purchasing.
Does moissanite lose its sparkle?
Moissanite retains its sparkle indefinitely, much like our lab grown and rings. Its clarity and carat weight remain intact, ensuring a lifetime of brilliance.
Is it bad to get a moissanite engagement ring?
Getting a moissanite engagement ring is one of the best gifts you could ever receive! Though similar to a diamond in appearance, moissanite is a unique, standalone gemstone – Like lab grown diamonds, it is an ethical, sustainable and affordable engagement ring choice. Not only does moissanite have a unique extra sparkle, it is also extremely durable and is suitable for a lifetime of daily wear. The lasting durability, beauty and sustainability of moissanite makes it a popular choice for those who want to make responsible, cost-effective jewellery choices without sacrificing on quality
Questions Related To Lab Grown Diamonds
What are lab-grown diamonds?
Lab-grown diamonds are diamonds that are grown in a laboratory rather than being mined from the earth. They have the same chemical and physical properties as natural diamonds, but they are created using advanced technology that replicates the natural diamond-growing process.
How are lab-grown diamonds made?
Lab-grown diamonds are made using two different methods: high pressure, high temperature (HPHT) and chemical vapor deposition (CVD). HPHT diamonds are created by mimicking the high pressure and temperature conditions that exist deep in the earth, while CVD diamonds are made by depositing carbon onto a substrate in a vacuum chamber.
How do lab-grown diamonds compare to natural diamonds?
Lab-grown diamonds are comparable to natural diamonds in terms of their chemical and physical properties, but they are typically less expensive than natural diamonds. They are also ethically and environmentally responsible, as they do not involve the environmental and social issues associated with diamond mining.
Are moissanite and lab-grown diamond rings suitable for daily wear?
Yes. Both are extremely durable and perfect for everyday use. They retain their brilliance and structure for a lifetime with proper care.
Can you tell the difference between a lab-grown diamond and a natural diamond?
It can be difficult to tell the difference between a lab-grown diamond and a natural diamond with the naked eye. However, there are certain tests that can be done to determine whether a diamond is natural or lab-grown.
Are lab-grown diamonds certified?
Yes, lab-grown diamonds can be certified by gemological laboratories, just like natural diamonds. The certification process involves grading the diamond based on its color, clarity, cut, and carat weight.
IGI Certification Explained
What is an IGI certificate?
An IGI (International Gemological Institute) certificate is an independent report that verifies the authenticity and quality of your diamond.
Are Lily Ann Gems diamonds IGI certified?
Yes, all eligible diamonds at Lily Ann Gems come with an IGI certificate to ensure complete transparency and authenticity.
Why should I choose IGI certified diamonds from Lily Ann Gems?
Lily Ann Gems ensures every certified diamond meets strict quality standards, so you know exactly what you’re paying for.
Can I verify my IGI certificate online?
Yes, you can verify your IGI certificate using its unique report number on the official IGI website.
What details are included in an IGI certificate?
It includes the diamond’s cut, color, clarity, carat weight (4Cs), and other identifying specifications.
Do lab-grown diamonds at Lily Ann Gems come with IGI certification?
Yes, both natural and lab-grown diamonds at Lily Ann Gems can be IGI certified.
How does IGI certification protect me from overpaying?
It ensures the diamond’s quality is independently verified, so you pay a fair price based on actual specifications.
Will I receive the IGI certificate with my Lily Ann Gems order?
Yes, your IGI certificate is provided along with your purchase for complete peace of mind.
Processing & Shipping
Can i change my shipping address after my order is submitted?
Our team is happy to facilitate an address change after your order is placed. You are able to do this via your account on both our website and app (Coming Soon!) or via email.
How long will my order take?
Each piece of our ethical fine jewelry is hand made especially for you, with love and care. Your beautiful jewelry will be made and shipped within 3 weeks — even for custom, customized, or engraved pieces.
Do you ship internationally?
Yes, we ship our jewelry all over the world.
How do i track my order?
Once, we dispatch your jewelry from our manufacturing unit after that we will update you with the tracking information so you can track your package. If you facing any error to track your jewelry please contact us.
What shipping method is used?
We ship all domestic orders with FedEx two-day priority shipping. For our international clients, we always ship with the quickest option via FedEx which typically varies between 2-5 business days depending on your location. To ensure your package arrives safely with both domestic and international orders, we require signature upon delivery. Alternatively, you can have your package held at your nearest FedEx facility and securely pick-up with a photo ID. Once your piece ships, our team will email you with a tracking number so you can keep an eye on the shipment.
Return, Resizes & Repairs
What is Lily Ann Gems return & refund policy?
We will accept return and exchange on most pieces. Items must be returned in unworn condition within 14 days of receipt. All returns will incur a 20% restocking fee. If you want to exchange your piece, we'll apply full amount of your original purchase to a new purchase of equal or grater value.
How do i contact your team to request a repair?
Please Contact Us HERE, and we’ll be happy to send you the necessary paperwork needed for the repair process.
Do you offer resizing?
Yes, absolutely. As long as it’s a Lily ann Gems piece (that is not an eternity band version of one of our designs), we will resize it at minimal cost.
✨ Complimentary Resize Offer: We are pleased to offer one free ring resize within 30 days of purchase.
✧ Full Eternity Rings: Rings featuring a shank adorned with full eternity stones cannot be resized due to their intricate design. Instead, customers are encouraged to exchange the ring for the correct size. Our customer service team is happy to assist with this process.
✧ Unique Shank Designs: If your ring has a unique or intricate shank design, we will first inspect the ring and then inform you whether resizing is possible or not.
You can find more information about returns, resizing, and repairs here.
Email us at support@lilyanngems.com if you have any additional questions.
Please note: Shipping charges for the resize service will be the customer’s responsibility.
How long do repairs take to complete?
Repairs typically take anywhere from 1-3 weeks, but this can vary depending on the extent of the damage and what is needed to repair the piece.
How long does resizing take to complete?
Resizing typically takes 1-2 weeks.
Jewelry Care
Can I clean my moissanite jewelry with regular household cleaners?
It's best to avoid harsh chemicals and cleaners when caring for your moissanite jewelry. Stick to mild, non-abrasive solutions specifically formulated for jewelry cleaning to preserve its brilliance and luster.
How often should I clean my moissanite jewelry?
Cleaning frequency depends on how often you wear your jewelry and the level of exposure to elements like oils, lotions, and dirt. Generally, a gentle cleaning every few weeks will help maintain its sparkle.
Can I use a toothbrush to clean my moissanite jewelry?
While using a soft-bristled toothbrush can be effective in removing dirt and debris from hard-to-reach areas of your jewelry, make sure it's specifically designated for jewelry cleaning to avoid scratching the surface of your moissanite.
Is it safe to use ultrasonic cleaners on moissanite jewelry?
Yes, moissanite is a durable gemstone and generally safe to clean using ultrasonic cleaners. However, ensure that the setting of your jewelry is secure, as ultrasonic cleaning may loosen prongs or settings over time.
How should I store my moissanite jewelry when not wearing it?
Store your moissanite jewelry in a soft pouch or a jewelry box with compartments to prevent scratches and minimize exposure to air and moisture, which can dull its brilliance.
Can moissanite jewelry withstand exposure to water?
Moissanite itself is resistant to damage from water, but prolonged exposure to chlorine or harsh chemicals found in pools, hot tubs, or cleaning agents may affect the metal setting or surrounding gemstones. It's best to remove your jewelry before swimming or using chemicals.
How can I maintain the brilliance of my moissanite jewelry over time?
To maintain the sparkle of your moissanite jewelry, periodically soak it in warm, soapy water and gently scrub with a soft-bristled brush. Rinse thoroughly and pat dry with a soft cloth to remove any residue or buildup.
Have More Queries?
Please don't hesitate to contact our committed team of jewelry experts with any questions or for help finding the perfect item. We are available to help you at every turn.