Return Policy

• We offer a 30-day return policy. You have 30 days from the date of delivery to request a return.
• To be eligible for a return, the item must be:Unworn or unusedIn its original conditionWith all tags attachedIn its original packaging
• You must provide your order number, confirmation email, or other proof of purchase.
• Please contact us at support@lilyanngems.com before returning your item.

Restocking Fees

• Since our rings are custom made according to your selected ring size, diamond, and gold option, returns unrelated to manufacturing quality are subject to:20% restocking fee for moissanite jewelry30% restocking fee for lab-grown diamond jewelry
• The restocking fee covers the labor required to resize and polish the returned piece.
• If the returned item requires extensive cleaning, repair, or restoration before it can be resold, an additional restocking fee may apply based on the work required.

Damages and Issues

• Please inspect your jewelry as soon as you receive it.
• Contact us immediately if your item:Has a manufacturing defectArrives damagedIs the wrong item
• We will review the issue and work with you to resolve it.

Items That Cannot Be Returned or Exchanged

• We cannot accept returns or exchanges for jewelry that has been physically damaged after delivery.
• All other eligible items may be returned or exchanged within 30 days of delivery, subject to this policy.

Exchanges

• Exchanges must be requested within 30 days of delivery.
• Each piece is eligible for one exchange only.
• The applicable restocking fee will be deducted from the original purchase amount:20% for moissanite jewelry30% for lab-grown diamond jewelry
• The remaining balance will be applied toward the new purchase.
• Any price difference for the new item will be charged to the customer.
• The exchange value may vary if gold or stone prices have increased or decreased.
• Exchange credit cannot be used toward future purchases.
• Please contact us before sending your jewelry back.
• Customers are responsible for return shipping costs.
• We recommend using a traceable and insured shipping service. Lily Ann Gems is not responsible for items lost in transit.

Refunds

• Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
• If approved, the refund will be issued to your original payment method.
• Please allow additional processing time for your bank or credit card company to post the refund.

Repairs & Warranty

• For one year from the date of delivery, manufacturing defects will be repaired free of charge.
• After the first year, we will continue to provide repair services at a minimal cost, depending on the repair required.
• For repairs that are not related to a manufacturing defect, we will provide the repair cost before starting the work.
• Our standard repair timeline is 2–3 weeks from the date we receive your jewelry.
• If a new stone is required, we cannot guarantee an exact replacement for limited-edition or one-of-a-kind stones.
• If an exact replacement is unavailable, we will contact you for approval before using an alternative stone.
• Customers are responsible for shipping costs both ways.

Contact Us

For any questions regarding returns, exchanges, refunds, or repairs, please contact us at support@lilyanngems.co