• We are proud to provide a Limited Lifetime Warranty on our jewelry. We stand behind our craftsmanship and are committed to caring for your Lily Ann Gems jewelry whenever it needs servicing.
• Our warranty covers manufacturing defects and physical damage for as long as you own your jewelry, subject to the limitations and exclusions below.
• We will repair your jewelry whenever it requires servicing, subject to the terms of this warranty.

1-Year Manufacturing Warranty

• For the first year after delivery, any manufacturing defect or issue caused by manufacturing or craftsmanship will be repaired free of charge.
• Shipping costs both ways are also covered for manufacturing defect repairs during the first year.

Physical Damage

• If your jewelry experiences physical damage, we will be happy to repair it at a minimal repair cost, depending on the extent of the damage.
• Customers are responsible for shipping costs.
• Please send the jewelry only to the address provided by our customer service team.
• Any applicable repair charges will be communicated and approved before the repair begins.

Lost Center/Focal Stones

• Our warranty does not cover the replacement of lost center or focal stones.
• We recommend insuring your jewelry to protect against the unlikely event of a focal stone being lost or damaged.

One-of-a-Kind Stones

• Some of our jewelry features one-of-a-kind stones.
• If one of these stones is damaged, we will do our best to find a comparable replacement.
• The replacement stone may vary in color or type, depending on availability.

Cleaning & Inspection

• You can send your jewelry to us for a complimentary thorough cleaning and inspection to help keep it in beautiful condition.
• Customers are responsible for shipping costs to and from our studio for cleaning and inspection services.

Resizing

• We offer resizing services to help ensure your ring fits comfortably and correctly.

Complimentary Resizing:

• We offer one complimentary resizing within 30 days of delivery.
• Rings can generally be resized up or down by a maximum of one full size, depending on the design and construction.
• Customers are responsible for shipping costs both ways, even when the resizing service is complimentary.

Resizing After 30 Days:

• Resizing requests made more than 30 days after delivery are subject to a minimal resizing fee.
• Customers are responsible for shipping costs both ways and any applicable customs fees for international shipments.

Resizing Limitations:

• Rings can generally be resized up or down by a maximum of one full size.
• Resizing beyond this range may affect the integrity, structure, or appearance of the piece and may not be possible.

Exceptions

• Full Eternity Rings: Rings with stones set around the entire shank cannot be resized because of their design.
• Customers may instead be eligible to exchange the ring for the correct size, subject to our exchange policy.

Important Warranty Information

• Repairs or polishing performed by third-party jewelers will void the warranty.
• If your jewelry needs repair or servicing, please contact our customer service team before sending it to us.
• Our repair specialist will evaluate your jewelry and communicate with you regarding the required work and any applicable costs.

Contact Us

For warranty, repair, or resizing requests, please contact us at support@lilyanngems.com.

We are happy to assist with any questions or additional information regarding your jewelry service.