Shipping Policy

We strive to deliver Lily Ann Gems products as quickly as possible. Here’s what you can expect:

  • Custom Jewelry Manufacturing: Each custom jewelry piece requires approximately 3-4 business weeks to create. After the manufacturing process is complete, we will seek your confirmation before proceeding with shipping.
  • Shipping and Delivery: Once shipped, orders typically arrive within 6 to 9 business days. Please note that Lily Ann Gems is not responsible for delays caused by severe weather or other unforeseen conditions. We do not ship to PO boxes. If the delivery address is changed with the shipping company while the parcel is in transit, any resulting delivery delays will be the customer's responsibility.
  • Free Delivery: We provide free delivery to your address. Please be aware that customers are responsible for any duties or taxes imposed by local authorities.
  • Product Changes: If you wish to make any changes to the product before shipment, the manufacturing time will reset from the beginning.
  • Order Tracking: For assistance with order tracking, please contact our customer service team at support@lilyanngems.com.

Thank you for choosing Lily Ann Gems!