At Lily Ann Gems, we are committed to delivering our products as quickly as possible. Here’s an overview of what to expect:

• Manufacturing & Shipping: All Lily Ann Gems products are made to order. Manufacturing typically takes approximately 2–3 business weeks from the date the order is placed. Once manufacturing is complete, your order will be prepared and shipped.  
  
  
• Shipping and Delivery: After your order has been shipped, delivery typically takes approximately 7–10 business days, depending on the shipping carrier and destination. Delivery times may vary due to carrier delays, customs, severe weather, or other unforeseen circumstances.
  
  
• Free Worldwide Shipping: We offer free worldwide shipping to your address. Any applicable customs duties, import taxes, or other taxes imposed by local authorities will be covered by Lily Ann Gems — you won’t need to pay anything extra upon delivery.
  
  
• Order Tracking: Once your order has been shipped, you will receive an email from support@lilyanngems.com within 24–48 hours with your shipping details and tracking number, so you can easily track your package.
  
  
• Product Changes: If the customer wishes to make any changes to the product before shipment, the manufacturing time will restart from day one.
  
  
• Delivery Assurance:  While we offer guaranteed delivery and prioritize creating your ring on an urgent basis, please note that any delays caused by the shipping company are beyond our control and we are not responsible for this situation. We appreciate your understanding in such situations.
  
  
• Order Tracking: Customer Service: Contact our customer service team at support@lilyanngems.com for assistance with order tracking.
  
  Thank you for choosing Lily Ann Gems!